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Pupwell support

A little help.

Updated 7 November 2026

A few clear answers, so you can get back to your day.

A little help, when you need it.

For questions, purchase issues, privacy requests or a concern about shared content, email hello@trypupwell.app. Pupwell is being prepared for release; the App Store link will be added when available.

Journal & voice recordings

Choose a written page or a voice note from Journal. For voice, allow microphone access, record, then use Stop & review. Listen on the same screen before choosing Save or Delete. Free recordings allow up to five minutes; Plus allows up to thirty minutes. Saved recordings remain accessible if Plus ends.

Voice files stay on your device. Export audio separately if you want another copy. A general JSON data export contains recording metadata, not the audio itself.

Friends & your shared campfire

Both people need their own active Plus membership to connect using an invite code. Your chosen names and puppy profiles identify you in your shared space. A note is sent only when you press Send. You choose which goals to share; your journal, mood check-ins and onboarding answers stay private.

You can remove a note, stop goal sharing, disconnect or block from the app. For help or to report shared content, email hello@trypupwell.app.

Focus & breathing breaks

Choose a duration and start a focus session by the pool. Water sound and tilt interaction are optional. Leaving an active focus session before five minutes resets that session. A breathing break offers a separate, gently paced moment.

Purchases & subscriptions

The available price, period and eligible trial are shown before you confirm a purchase. To cancel renewal, use your device's App Store subscription settings. Deleting Pupwell does not cancel a subscription. Use Restore purchases in the app to check store access.

Apple's subscription management guide ↗

Data, export & changing phones

Personal history and recordings currently stay on your device. Cross-device history recovery and automatic cloud backup are not connected. Keep a supported export before replacing or resetting a device. Resetting local data does not cancel a subscription or delete an online Friends account. Delete an online account from Settings, Account & backup, Manage or delete online account. Local reset is a separate action.

Microphone, reminders & motion permissions

These permissions are optional and can be changed in your device settings. Microphone access is used when you choose to record a voice note. Reminders are requested only when you choose to enable them. Motion interaction gently moves your puppy in the pool.

For an overview of Pupwell, head back home.